Returns and refunds

At Spring Home Reset, we want customers to have a positive shopping experience.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and, if possible, photos of the issue so we can review it and work to make it right.

Return Requests

Because products may vary by item type and fulfillment, return requests are reviewed on a case-by-case basis. Items must be unused and in their original condition when a return is approved.

Refunds

If a refund is approved, it will be issued to the original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Non-Returnable Items

Certain items may not be eligible for return, including used items, items not in original condition, or items damaged after delivery due to customer misuse.

Shipping Costs

Original shipping costs are generally non-refundable unless the item arrived damaged, defective, or incorrect.

How to Request Help

To request help with an order, please contact us through our contact page and include your order number along with details about the issue.